NexaFlowTech Logo

AMC & Support

Reliable maintenance and priority support for your ERP, web, and mobile systems.

Overview

Technology requires constant care. New software versions, security patches, performance optimizations, and feature requests are a continuous reality. Our Annual Maintenance Contracts (AMC) ensure your ERP system, website, or mobile app runs smoothly so you can focus on your business.

NexaFlowTech AMC services cover the complete technology stack — from server monitoring and backups to code updates and feature enhancements. We provide a dedicated support desk, monthly health reports, and priority response times for critical issues.

Our AMC clients benefit from reduced downtime, predictable costs, and access to our team of experts who know your systems inside-out. We also provide advisory services to help you plan technology upgrades and expansions.

Key Features

Priority Support Desk with Fast Response
Regular Security and Version Updates
Daily and Weekly Backups with Testing
Server Monitoring and Performance Optimization
Bug Fixes and Issue Resolution
Code Audits and Security Scans
Feature Enhancements (10-20 hours/month)
Monthly Health Check Reports
Technology Advisory and Planning
Emergency Response for Critical Issues

Our Implementation Process

1

System Audit

Reviewing current system health, identifying risks, and documenting the tech stack.

2

Onboarding

Setting up monitoring tools, support desk access, and communication channels.

3

Proactive Monitoring

24/7 server monitoring, daily backups, and weekly security scans.

4

Incident Response

Quick response to reported issues with clear SLAs for resolution.

5

Monthly Reporting

Health check reports covering uptime, performance, and recommendations.

Frequently Asked Questions

What is included in NexaFlowTech AMC?
Our standard AMC includes priority support desk access, security and version updates, bug fixes, daily backups, performance monitoring, and up to 10 hours/month of minor feature enhancements. We also provide monthly health reports and technology advisory.
What are your response times for critical issues?
For critical issues (system down, data loss risk), we provide 2-hour response during business hours and 8-hour response after hours. For high-priority issues, response is within 4 business hours. Standard issues are addressed within 24-48 hours.
Do you provide server management as part of AMC?
Yes, server management is included in our AMC plans. We handle OS updates, security patches, firewall configuration, SSL certificate renewal, and server performance optimization. For Frappe/ERPNext servers, we also handle bench updates and migration management.
Can I upgrade or downgrade my AMC plan?
Yes, you can upgrade your AMC plan anytime to include more hours or additional services. Downgrades are effective from the next renewal date. We offer flexible monthly and annual billing options.

Ready to get started?

Book a free 30-minute consultation with our ERPNext experts.

  • Minimized downtime with proactive monitoring
  • Predictable annual costs for budgeting
  • Secure systems with latest patches
  • Expert access to the team who built your system
  • Regular performance optimization
  • Priority response during critical issues

    • No commitment required. 100% free consultation.

    Need something else?

    We offer a complete range of software development services.

    Erpnext Development Frappe Development Saas Development Web Development Mobile Development

    Call us directly

    +91 83829 06349

    Mon-Fri: 9:00 AM – 6:00 PM IST